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This Cookie Policy explains how Auctus Labs, a trading name of SOFTWARENEST ENTERPRISE (SSM Registration No: 202303215238 (003524653-X)) ("we," "us," or "our"), uses cookies and similar tracking technologies on our website (www.auctuslabs.cloud or your specific domain) and the Orion CRM software-as-a-service platform (collectively, the "Service"). It explains what these technologies are, why we use them, and your rights to control our use of them.

This Cookie Policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website or use an application. They allow the website or application to recognize your device and store some information about your preferences or past actions.

First-party cookies are set by us (Auctus Labs / Orion CRM).

Third-party cookies are set by a domain other than the one you are visiting, typically by services we integrate with, like our payment processor.

2. Why Do We Use Cookies?

We use cookies for several essential reasons:

To enable the core functionality of our Service, such as allowing you to log in and maintain your session.
To ensure the security of our Service and your data.
To process payments securely through our third-party payment provider.
To understand how our Service is used so we can improve its performance and user experience.
To remember certain preferences you set.

3. What Types of Cookies Do We Use?

We use the following types of cookies:

a) Strictly Necessary Cookies:

Purpose: These cookies are essential for you to navigate the Service and use its features, such as accessing secure areas (e.g., your Orion CRM account) and processing payments. Without these cookies, services you have asked for cannot be provided.

Examples:

Session Cookies: To keep you logged in as you navigate through Orion CRM. These are typically deleted when you close your browser.
Security Cookies: To help identify and prevent security risks, such as Cross-Site Request Forgery (CSRF) tokens.
Payment Processing Cookies: Our payment processor, Stripe, uses cookies that are essential for securely processing your payments and for fraud prevention. (e.g., __stripe_mid, __stripe_sid).

Opt-out: Because these cookies are strictly necessary to deliver the Service, you cannot refuse them if you wish to use the Service. You can, however, block or delete them by changing your browser settings (see "How Can I Control Cookies?" below), but this may impact the functionality of the Service.

b) Performance and Analytics Cookies:

Purpose: These cookies collect information about how you interact with our Service, such as which pages you visit most often, how much time you spend on those pages, and if you encounter any errors. This information helps us understand usage patterns, diagnose problems, and improve the overall performance and usability of Orion CRM. The data collected is typically aggregated and anonymized where possible, and is used for our internal purposes to enhance the Service. We do not use this information to track you for third-party advertising purposes.

Examples (General types): Cookies from tools that help us track page views, user journeys within the app, and feature usage. (If you decide to use Google Analytics or similar, you would list their cookie names here, e.g., _ga, _gid).

Opt-out: You may be able to manage these cookies through your browser settings or, if we implement a specific analytics tool with an opt-out mechanism, through that mechanism (see "How Can I Control Cookies?" below).

c) Functionality Cookies:

Purpose: These cookies allow our Service to remember choices you make (e.g., your preferred language, display settings, or region) to provide a more personalized and convenient experience.

Examples (General types): Cookies that store user interface preferences.

Opt-out: You can manage these cookies through your browser settings (see "How Can I Control Cookies?" below). Disabling these cookies may affect the functionality available to you.

d) Targeting or Advertising Cookies:

Our Stance: Auctus Labs and Orion CRM DO NOT use targeting or advertising cookies. We do not track your browsing activity across other websites to serve you targeted advertisements, nor do we sell any data collected by cookies to third parties for such purposes.

4. Third-Party Cookies

As noted above, our primary use of third-party cookies is through our payment processor, Stripe. These cookies are essential for processing transactions securely and preventing fraud. For more information on Stripe's use of cookies, please refer to Stripe's Cookie Policy (typically found on their website).

(If you embed any other third-party services like YouTube videos, social media widgets, or helpdesk chat tools that might set cookies, you MUST list them here and refer to their cookie policies.)

5. How Can I Control Cookies?

You have several options for controlling cookies:

Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "options" or "preferences" menu of your browser. You can set your browser to:

Block all cookies.
Block only third-party cookies.
Delete all cookies when you close your browser.
Notify you when a cookie is set.

Be aware that if you block or delete strictly necessary cookies, parts or all of our Service may not function correctly.

For more information on how to manage cookies in popular browsers:

Cookie Consent Banner (If you implement one for non-essential cookies): If we use non-essential cookies (like certain performance or functionality cookies) and are required by law (e.g., GDPR for EU users), we will provide a cookie consent banner allowing you to manage your preferences for these cookies before they are set.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about our use of cookies.

7. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Email: [email protected]

Mail: SOFTWARENEST ENTERPRISE, No 5-3-2, Blok C, Jalan 3/50, Diamond Square Commercial Centre, Off Jalan Gombak, 53000 Kuala Lumpur

COOKIE POLICY - Orion CRM